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Price Protection

All pricing is subject to change. ACE Audio Visual reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, exchange rate fluctuations and other extenuating circumstances. In the event ACE Audio Visual determines an adjustment is necessary, we will contact you regarding the changes and ask for your approval before we complete your order. ACE Audio Visual reserves the right to cancel the sale without incurring any liability.

Errors in Information

We endeavour to provide correct information at all times, however, mistakes may occur and we can only be as good as the information given to us by the manufacturer. Should there be an error, ACE Audio Visual can take no responsibility for the consequent circumstances beyond rectifying the error.

How to extend your lamp life

Never touch the bulb with your fingers, always use a cloth for handling.

Installation

Any glass components of a lamp should never be handled without gloves; deposits from fingerprints cause temperature 'hot spots'. In the long term, the accompanying temperature gradient stresses the glass resulting in early failure.Clean the air filters of the projector. Blocked filters make the lamp overheat and fail early. Manufacturers can test for this kind of failure and any warranty becomes invalid. Always ensure that there is good airflow around the projector.If you are fitting a bulb into an existing module housing, ensure the terminals are not over tightened as the ceramic can be cracked and reduce the electronic insulation of the lamp. Alternatively, if they are under tightened, it can cause arcing on the terminal which puts undue load on the ballast that can then lead to a failure.For plug in bulbs, be sure the lamps are seated completely. The tendency is to stop at the first sign of resistance. Continue to apply force at the base of the lamp until you are sure the lamp is secure.

Switching Projector Off

Always switch off using the remote control and not by disconnecting the power, the projector will invariably go into a cool down mode where the image is turned off and the fan accelerates to cool the lamp in a controlled manner. The temperature of an operating lamp is many 1,000's of degrees. Disconnecting the power to the projector prior to the above process causes the glass in the lamp to cool unevenly and will result in a stress fracture and early lamp failure.

Shock and Vibration

Lamp failure can be due to mechanical shock. A hot lamp filament is very fragile, you should always make sure that the unit is turned off and the lamp is cool before moving the unit.

Economy mode

Your projector is equipped with a "high/low lamp" switch you can extend your average lamp life by using the "low lamp" position whenever possible.

Warranties

We provide 20 days warranty or the manufacturer's warranty, whichever is longer (please confirm warranty coverage at the time of your purchase).

Customer Complaints

We would dearly like to be perfect, but know that on occasion we will make mistakes. Should our service give you have cause for complaint, please feel free to contact one us on the general phone number (01) 4509967 or by mailing. Douglas Wright Office Manager douglas@aceaudiovisual.com.

General Feedback

We would dearly like our web site and level of service to be perfect. Should you have any suggestions on how we can improve either our web site or our level of service we would like to hear from you. Please feel free to contact us on the general phone number (01) 4509967 or by mailing.

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